Telehealth was notably accelerated during the COVID-19 pandemic. The Electronic Health Record (EHR) system is central to this transformation and has been pivotal in streamlining and enhancing telehealth services. Despite the many advantages, the convergence of EHR and telehealth also presented significant challenges that needed to be addressed.
Data Security and Privacy
The expansion of digital health records and telehealth services during the pandemic heightened data security and patient privacy concerns. Protecting sensitive information while ensuring compliance with regulations like HIPAA became a priority. EHR systems had to adopt advanced encryption technologies, two-factor authentication, and regular system audits to safeguard patient data from potential breaches.
Interoperability
A significant challenge facing EHR systems was the lack of interoperability or the ability for different systems to exchange and use patient data. This was particularly problematic when patients sought telehealth services from multiple providers who used different EHR platforms. To address this, healthcare organizations and regulatory bodies began advocating for standardized data formats and interoperability frameworks, which allowed disparate systems to communicate effectively and enabled a more holistic approach to patient care.
Technological Barriers
Telehealth requires patients to access appropriate technology, such as smartphones, computers, or reliable internet connections. The digital divide hindered equitable healthcare access, particularly among rural or underserved populations. Many healthcare organizations distributed telehealth kits to bridge this gap, including essential devices and instructions. Efforts were also made to expand broadband infrastructure in underserved areas to support virtual care.
Conclusion
While EHR and telehealth have transformed patient care, they bring challenges that need ongoing attention. Addressing data security, interoperability, and access to technology is crucial for maximizing their benefits. By enhancing collaboration among providers, regulators, and tech developers, the healthcare sector can effectively navigate these challenges and fully harness the potential of digital health innovations.
Preparing for a major EHR upgrade or implementation? Contact Healthrise to discuss our strategies for support and optimization.
Author: Jodie Hilliker, Senior Director EHR Services, Healthrise
